PotomacBeads Pattern Subscription Club FAQ I need to update my credit card. Where can I do so? Log in to your account by clicking on "My Account" in the upper right-hand corner of the screen. When does my card get charged? For monthly members, your card will be charged right away when you sign up and your subscription will renew automatically every subsequent month on the same date on which you signed up. For annual subscriptions, you will get charged at sign up for the entire year and then your subscription will renew automatically on the anniversary of your Pattern Subscription Club. When will I get my patterns? The first patterns should be delivered to your email inbox within a matter of minutes. This is a digital subscription and you will have the option to store them on your device, or print them for your own use. Each month, you can expect your patterns within one or two days of your sign-up date. Ok, I got my email, now what? The patterns will be attached to the email you received. Store them on your device or print them for your use - it's totally up to you! I didn't get my patterns! Help!! Search your inbox for "info@potomacbeads.com" or "Pattern Subscription." We try our best to keep it from happening, but sometimes these emails end up in a "Promotions" or "Spam" folder. If you still can't find them, email us at subscriptions@potomacbeads.com and we can help! I am absolutely loving the patterns! How do I get the materials I need to make my favorites? That's as easy as 1, 2, 3! On the patterns, there is a link to the project video - in case you need clarification on a step - and a materials list is on the video landing page (there is also a materials list on each pattern to help out). You can quickly and easily place an order through PotomacBeads.com and the beading joy will land on your doorstep. You can even place an order in your jammies and with morning coffee breath - you won't offend us! What sort of patterns can I expect to be emailed to me each month? We have hundreds of patterns that use a wide range of beads, from seed bead only designs to patterns that incorporate single and multi-holed beads. A selection of 5 patterns are chosen each month, which may include necklaces, rings, bracelets or beaded beads. You can expect different skill levels, so there is something for everyone! If I cancel my subscription what happens? A canceled subscription means that your subscription period will not renew, but the rest of the Pattern Subscription Club emails under your plan will still be sent digitally to you. For example, if you are paying annually, and you have already received 1 of your 12 total emails, the other 11 will also be emailed but your subscription will not be renewed. If a refund is requested, it will be processed on a case-by-case basis and prorated to reflect the months you have already received. We do this because some people want to sign up for the discounted annual rate, but not renew automatically. It's sometimes hard to remember what you ate yesterday, let alone to cancel a subscription one year into the future! I already have a pattern that is included in this month's Pattern Subscription Club. Can I exchange it? Unfortunately, we do not allow exchanges or give credit if you already have a pattern. But you can always gift that pattern to a dear friend or a loved one! Do you have more questions? Feel free to call us M-F 9am - 5pm EST. 1.301.393.4667 subscriptions@potomacbeads.com