Customer Care for All Beading & Jewelry-Making Questions

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Have a question? 

Here are some of the more frequently asked questions by PotomacBeaders.!
  • How do I change my password?

    1) On the account page, click the "Click Here to Reset Password" link.

    2) Enter your email address and click the "Continue" button.

    3) Check your email for a temporary password.  You will have received a temp password that will allow you to access your account and update to a password of your choosing.  

  • How do I sign in or create an account?

    1) Click the "person" icon at the top right on desktop or bottom right on mobile.

    2) Under the "Sign in" you will see an option to enter in your name, email address, and password. 

    3) If you are a new user, scroll down to the "Sign Up" link

    Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

  • How do I update my payment method or shipping details?

    1) Click account icon at the top right-hand side of our website and select “My Account”. Ensure you are signed in.

    2) Click on "My Profile." Here you can manage your payment methods, shipping address, and billing address.  If you have a subscription, you will also need to update your payment and/or shipping information on the "Subscriptions" section of your account screen.  

  • When will my order ship and what are my shipping charges?

    Generally your order will ship within 24 hours, Monday through Friday, of it being received by PotomacBeads. Orders received on Saturday, Sunday, and holidays will be fulfilled and shipped generally on the next business day.

    Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

  • When will my credit card be charged?

    Your card or payment method will be billed for your billing amount when the order is placed.  

    *It may take a few moments to process your payment through our secure servers, so please do not hit the back button or attempt to resubmit a payment after you have clicked the "Pay Now" button. If you click on the back button or attempt to resubmit a payment, this may result in duplicate charges to your account and you may be responsible for any fees associated with these duplicate charges and refunds.

  • Why is there sometimes variability in bead sizes?

    There can variability in a variety of sizes of different bead products. Bead manufacturing is a very sensitive operation where time, machinery, and hand labor can create variability in exact sizing. Variability can also come from the manufacturing or tumbling process. It is very normal for a large variety of beads to be anywhere from .1mm to .5mm different from the specified size. For example, a 6mm gemstone bead from one factory may be 6.2mm in the first shipment, and 5.8mm in the second shipment. Generally we will round to the nearest 1mm. Fortunately, slight variations seldom cause significant issues in beading or jewelry-making.



240 N Prospect St.

Hagerstown, MD 21740

(301) 393-4667