Contact Us

1) Click the "My Account" link at the top right side of our site.
2) Under the "Log in" Button, you will see a link "Don't have an account?" Click here.
3) Enter in your name, email address, and password. Click "Sign up"

Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the "My Account" drop arrow at the top right-hand side of our website and select “My Account”. You can update your payment information by clicking “Manage Payment Methods” on the right hand side.

* Please note that if you are updating your Subscription payment information, you will need to select the Subscription section on the left hand side under My Account.

Generally your order will ship within 24 hours, Monday through Friday, of it being received by PotomacBeads. Orders received on Saturday, Sunday, and holidays will be fulfilled and shipped generally on the next business day.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Your credit card will be charged as soon as you confirm your order and click "Pay Now."

*It may take a few moments to process your payment through our secure servers, so please do not hit the back button or attempt to resubmit a payment after you have clicked the "Pay Now" button. If you click on the back button or attempt to resubmit a payment, this may result in duplicate charges to your account and you may be responsible for any fees associated with these duplicate charges and refunds.

There can variability in a variety of sizes of different bead products. Bead manufacturing is a very sensitive operation where time, machinery, and hand labor can create variability in exact sizing. Variability can also come from the manufacturing or tumbling process. It is very normal for a large variety of beads to be anywhere from .1mm to .5mm different from the specified size. For example, a 6mm gemstone bead from one factory may be 6.2mm in the first shipment, and 5.8mm in the second shipment. Generally we will round to the nearest 1mm. Fortunately, slight variations seldom cause significant issues in beading or jewelry-making.