Shipping FAQ | PotomacBeads

FREE SHIPPING!
on orders of $35 or more in the United States (orders $75+ to Canada)

*All shipping times are estimates and are not guaranteed.*

Free Domestic Shipping

Most orders in the United States over $35 ship for free. Some heavy products like BeadOnIt Boards, tools, or lamps may not qualify for free shipping.

A low $4.99 flat shipping rate is applied to most other orders and, under normal shipping conditions, is estimated to take 3-5 days*. Each shipment is sent through United States Postal Service (USPS) and, with only a few exceptions, will be packaged in a bubble mailer or flat rate priority bubble mailer or box.

If you need faster shipping, we offer a flat rate of $7.99 that will be sent either USPS Priority or Federal Express (Fed-Ex). Under normal shipping conditions, Priority Shipping is estimated to take 2-3 days* and, with only a few exceptions, will be packaged in a bubble mailer or flat rate priority bubble mailer or box.

Note that most products shipped within the United States are sent via USPS (United States Postal Service). All quoted shipping times are estimates and can vary due to extenuating circumstances outside PotomacBeads' control, including but not limited to: USPS processing center staffing, USPS distribution center staffing, global pandemics, and national weather. Shipping estimates also do not include weekends, holidays, or days where the order is placed after 3 p.m. EDT. USPS does not guarantee shipping times for anything, except overnight shipping. If you need a shipment urgently, please contact PotomacBeads for overnight shipping rates. 

Once your order has been marked as shipped and transferred to the delivery or parcel carrier, it becomes their responsibility and we can no longer modify, alter, or change your order in any way.

Shipping to Canada
Most orders over $75 ship to Canada for free. Some heavy products like BeadOnIt Boards, tools, or lamps may not qualify for free shipping.

A low $12.99 flat Canadian shipping rate is applied to most other orders. Each shipment is sent through Fed-Ex International or USPS Priority Shipping, and with only a few exceptions, will be packaged in a bubbler mailer.

We may limit the shipping of certain items to certain countries, particularly tools. Should such a decision be made, you will be contacted and notified after placing your order.

Once your order has been marked as shipped and transferred to the delivery or parcel carrier, it becomes their responsibility and we can no longer modify, alter, or change your order in any way.

International Shipping
Free shipping is available to all other countries worldwide on orders of $150 or more. Some heavy products like BeadOnIt Boards, tools, or lamps may not qualify for free shipping.

A low $17.99 shipping rate is applied to most other orders. These shipments are also sent through Fed-Ex International or USPS Priority Shipping, which may forward your parcel to local postal delivery systems upon arrival to your country. Depending on the local postal reliability in your country, you may want to ask about shipping via United Parcel Service (UPS), particularly in some South American, African, and Asian nations.  

We may limit the shipping of certain items to certain countries, particularly tools. Should such a decision be made, you will be contacted and notified after placing your order.

Once your order has been marked as shipped and transferred to the delivery or parcel carrier, it becomes their responsibility and we can no longer modify, alter, or change your order in any way.

VAT & Taxes
Although we charge just $17.99 shipping (or free on orders of $150+) to over 200 different countries, some non-American country governments may charge additional value-added taxes (VAT) or import fees. PotomacBeads has no control over these taxes, and you may want to consult your local government/postal shipping to find out what, if anything, you may be required to pay. Because of the wide variety of shipping carriers, methods, and countries, PotomacBeads is not responsible for shipments once they leave the United States.  All international shipping via Fed-Ex International or USPS Priority, including Canada, can take 4-6 weeks.

Shipping Countries
PotomacBeads is happy to offer shipping (and free shipping) options to Albania, American Samoa, Andorra, Anguila, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Azores, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bonaire, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Isles, Brunei, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Canary Islands, Cape Verde, Cayman Islands, Channel Islands, Chile, China, Columbia, Cook Islands, Costa Rica,Croatia, Curacao, Cyprus, Czech republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, England, Equatorial Guinea, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Holland, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kiribati, Kosrae, Kosrae, Kuwait, Kyrgyzstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Madeira, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montserrat, Morocco, Myanmar, N. Mariana Islands, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Norfolk Islands, Northern Ireland, Norway, Oman, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Island, Poland, Pohnpei, Portugal, Puerto Rico, Qatar, Republic of Ireland, Republic of Yemen, Reunion, Romania, Russia, Saipan, San Marino, Saudi Arabia, Scotland, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa (UPS/FedEx only), South Korea, Spain, Sri Lanka, St. Barthelemy, St. Christopher, St. Croix, St. Eustatius, St. John, St Kitts & Nevis, St. Lucia, St. Maarten, St. Martin, St. Thomas, St. Vincent and Grenadine, Suriname, Sweden, Switzerland, Tahiti, Taiwan, Tajikistan, Tanzania, Thailand, Tinian, Tonga, Tortola, Trinidad & Tobago, Tuvalu, Ukraine, Union Island, United Arab Emirates, United Kingdom, United States, Uruguay, US Virgin Islands, Uzbekistan, Vanuatu, Vatican City, Vietnam, Wake Island, Wales, Wallis & Futuna Islands, Western Samoa, Yap, Yugoslavia

Holidays
PotomacBeads celebrates the following holidays

  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas Day
  • New Year's Day
The warehouse will be closed and will not process or ship any orders on those days.

In addition to the holidays listed above, the United States Post Office and most shipping carriers within the United States observe the following holidays:

  • Martin Luther King Jr.'s Birthday
  • Presidents' Day
  • Columbus Day
  • Veteran's Day

While we will often be open on these holidays and processing orders, the closure of most carriers on these days prevents us from shipping out any orders.

Processing Times
Generally, orders placed before 3 p.m. EDT (-4 GMT) ship the same day. We do not process orders on Saturdays and Sundays. If there is an item out of stock on your order, PotomacBeads will contact you for a response regarding a replacement. Other factors that can impact processing times include holiday rushes and sales.

Contact Us
If you have other problems, concerns, or questions, they can be directed to any of our Customer Service Representatives. Representatives can be reached every weekday, except for major holidays, from 9 a.m. to 5 p.m. EDT (-4GMT).

Email: hello@potomacbeads.com

PotomacBeads
240 N. Prospect Street
Hagerstown, MD 21740
United States of America

Phone: 301-393-4667 (Monday-Friday 9 a.m.-5 p.m. EDT)

*All shipping times are estimates and are not guaranteed.*