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Order Status
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Click on "Review Orders/Track Packages."  Here you will be able to search for your order by date.  Once you find the correct order, click on "View or Change Order."  This will now display that order's details, including tracking number.  By clicking on "Track Your Package" you can see the status of your package.  Most packages are shipped through The United States Postal Service and can also be tracked on their website: https://www.usps.com/welcome.htm.  For more detailed information, please contact USPS at your local post office.
An item is missing from my shipment or damaged.
  If there appear to be any missing items from your order, please review the invoice sent with your order for any notes on items that may be shipping separately or that may have been replaced if out of stock. We will always notify you though email or phone prior to making any such arrangements and shipping your order.

If you receive any items that are damaged, please send an email to info@potomacbeads.com with your order number and a photo of the damaged product. We will review any damage claims submitted within 30 days of the order date.
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.