FREE SHIPPING!
on orders of $75 or more (In the United States & Canada)

Free Shipping
Free shipping applies to most products. Most orders (in The United States or Canada) over $75 ship for free. A low $3.99 (USA) or $7.99 (Canada) flat shipping rate is applied to most other orders. Some heavy products like Bead On It Boards, tools, or lamps may not qualify. Each shipment is sent through USPS, and with only a few exceptions, will come in a gray bubble mailer, or, a flat rate priority bubble package.

Free shipping is available to all other countries worldwide on orders of $150 or more, and $11.99 flat rate for all other orders. These shipments are also made through USPS (United States Postal Service), which will forward to local post delivery systems upon arrival to the country. Depending upon the local postal reliability in your country, you may want to ask about shipping via UPS/FedEx, particularly in some South American, African, & Asian nations.
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We may limit shipping of certain items to certain countries, particularly tools. Should such a decision be made, you will be contacted and notified after placing your order.

VAT & Taxes
Although we charge just $11.99 shipping (or free on orders of $150+) to over 200 different countries, some non-American country governments may charge additional VAT (value added taxes) or import fees. Unfortunately, we have no control over these taxes, and you may want to consult your local government/postal shipping to find out what (if anything) you may be required to pay. Because of the wide variety of shipping carriers, methods, and countries, Potomac Bead Company is not responsible for shipments once they leave the United States.

Note that most products within the United States are shipped via USPS (United States Postal Service). 2-3 day shipping and 2-5 day shipping timeframes are estimates, and can vary with factors at USPS distribution centers and national weather conditions. Shipping estimates also do not include weekends, or days where an order is placed after 3pm EST. USPS does not guarantee shipping times for anything except for overnight shipping. If you need a shipment urgently, please contact us for overnight shipping rates.

Shipping Countries:
PotomacBeads.com is happy to offer shipping options to Albania, American Samoa, Andorra, Anguila, Antiqua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Azores, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Beliz, Bermuda, Bolivia, Bonaire, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Isles, Brunei, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Canary Islands, Cape Verde, Cayman Islands, Channel Islands, Chile, China, Columbia, Cook Islands, Costa Rica,Croatia, Curacao, Cyprus, Czech republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, England, Equitorial Guinea, Estonia, Faeroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Georgia, Germany, Gibralter, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Holland, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kiribati, Kosrae, Kosrae, Kuwait, Kyrgystan, Laos, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Madeira, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauitania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montserrat, Morocco, Myanmar, N. Mariana Islands, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Norfolk Islands, Northern Ireland, Norway, Oman, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Island, Poland, Pohnpei, Portugal, Puerto Rico, Qatar, Republic of Ireland, Republic of Yeman, Reunion, Romania, Russia, Saipan, San Marino, Saudi Arabia, Scotland, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa (UPS/FedEx only), South Korea, Spain, Sri Lanka, St. Barthelemy, St. Christopher, St. Croix, St. Eustatius, St. John, St Kitts & Nevis, St. Lucia, St. Maarten, St. Martin, St. Thomas, St. Vincent and Grenadine, Suriname, Sweden, Swizerland, Tahiti, Taiwan, Tajikistan, Tanzania, Thailand, Tinian, Tonga, Tortola, Trinidad & Tobago, Tuvalu, Ukraine, Union Island, United Arab Emirates, United Kingdom, United States, Uruguary, US Virgin Islands, Uzbekistan, Vanuatu, Vatican City, Vietnam, Wake Island, Wales, Wallis & Futuna Islands, Western Samoa, Yap, Yugoslavia

Holidays:
PotomacBeads.com celebrates the following holidays.
  • Easter
  • Memorial Day
  • Independence Day
  • Thanksgiving
  • Christmas Day
  • New Year's Day
The warehouse will be closed and will not process or ship any orders on those days.

In addition to the Holidays listed above, the United States Post Office is closed for these Holidays:
  • Martin Luther King Jr.'s Birthday
  • Presidents' Day
  • Labor Day
  • Columbus Day
  • Veteran's Day

While we will be often be open on these holidays and processing orders, The closure of most carriers on these days prevents us from shipping out any orders.

Processing Times:
Generally orders placed before 3pm EST (8pm GMT) ship the same day. We do not process orders on Sundays. If there is an item missing from an order, PotomacBeads.com will contact you for a response regarding your shipment. Other factors that can impact processing times include holiday rushes and sales.

Contact Us:
If you have other problems, concerns, or questions, they can be directed to any of our Customer Service Representatives. Representatives can be reached every weekday (except for major holidays) from 9am to 5pm EST (-5GMT).

Email: info@potomacbeads.com

PotomacBeads.com
53 West Washington Street
Hagerstown, MD 21740
United States of America

Phone: 301-393-4667 (Monday-Friday 9am-5pm EST)