FREE SHIPPING!
on orders of $35 or more in the United States (orders $75+ to Canada)

*Due to the COVID-19 Pandemic, limited staffing, and increased orders, processing times may take an extra 1-2 days. Also, the United States Postal Service (USPS) is experiencing increased shipping times as well. Please allow an additional 2-4 days once your order has been transferred to the USPS.*

Free Shipping

Free shipping applies to most products. Most orders in the United States over $35 ship for free. Most orders over $75 ship to Canada for free. A low $4.99 (USA) or $7.99 (Canada) flat shipping rate is applied to most other orders. Some heavy products like Bead On It Boards, tools, or lamps may not qualify. Each shipment is sent through USPS, and with only a few exceptions, will come in a bubble mailer or a flat rate priority bubble package.

Free shipping is available to all other countries worldwide on orders of $150 or more, and $12.99 flat rate for all other orders. These shipments are also made through USPS (United States Postal Service), which will forward to local post delivery systems upon arrival to the country. Depending upon the local postal reliability in your country, you may want to ask about shipping via UPS/FedEx, particularly in some South American, African, & Asian nations.
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We may limit the shipping of certain items to certain countries, particularly tools. Should such a decision be made, you will be contacted and notified after placing your order.

VAT & Taxes
Although we charge just $12.99 shipping (or free on orders of $150+) to over 200 different countries, some non-American country governments may charge additional VAT (value added taxes) or import fees. Unfortunately, we have no control over these taxes, and you may want to consult your local government/postal shipping to find out what (if anything) you may be required to pay. Because of the wide variety of shipping carriers, methods, and countries, PotomacBeads is not responsible for shipments once they leave the United States.
All international shipping via APC Postal Logistics, including Canada, can take 4-6 weeks.

Note that most products within the United States are shipped via USPS (United States Postal Service). 2-3 day shipping and 2-5 day shipping timeframes are estimates, and can vary with factors at USPS distribution centers and national weather conditions. Shipping estimates also do not include weekends, or days where an order is placed after 3pm EST. USPS does not guarantee shipping times for anything except for overnight shipping. If you need a shipment urgently, please contact us for overnight shipping rates.

Shipping Countries:
PotomacBeads is happy to offer shipping (and free shipping) options to Albania, American Samoa, Andorra, Anguila, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Azores, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bonaire, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Isles, Brunei, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Canary Islands, Cape Verde, Cayman Islands, Channel Islands, Chile, China, Columbia, Cook Islands, Costa Rica,Croatia, Curacao, Cyprus, Czech republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, England, Equatorial Guinea, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Holland, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kiribati, Kosrae, Kosrae, Kuwait, Kyrgyzstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Madeira, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montserrat, Morocco, Myanmar, N. Mariana Islands, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Norfolk Islands, Northern Ireland, Norway, Oman, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Island, Poland, Pohnpei, Portugal, Puerto Rico, Qatar, Republic of Ireland, Republic of Yemen, Reunion, Romania, Russia, Saipan, San Marino, Saudi Arabia, Scotland, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa (UPS/FedEx only), South Korea, Spain, Sri Lanka, St. Barthelemy, St. Christopher, St. Croix, St. Eustatius, St. John, St Kitts & Nevis, St. Lucia, St. Maarten, St. Martin, St. Thomas, St. Vincent and Grenadine, Suriname, Sweden, Switzerland, Tahiti, Taiwan, Tajikistan, Tanzania, Thailand, Tinian, Tonga, Tortola, Trinidad & Tobago, Tuvalu, Ukraine, Union Island, United Arab Emirates, United Kingdom, United States, Uruguay, US Virgin Islands, Uzbekistan, Vanuatu, Vatican City, Vietnam, Wake Island, Wales, Wallis & Futuna Islands, Western Samoa, Yap, Yugoslavia

Holidays:
PotomacBeads celebrates the following holidays.
  • Easter
  • Memorial Day
  • Independence Day
  • Thanksgiving
  • Christmas Day
  • New Year's Day
The warehouse will be closed and will not process or ship any orders on those days.

In addition to the Holidays listed above, the United States Post Office is closed for these Holidays:
  • Martin Luther King Jr.'s Birthday
  • Presidents' Day
  • Labor Day
  • Columbus Day
  • Veteran's Day

While we will often be open on these holidays and processing orders, The closure of most carriers on these days prevents us from shipping out any orders.

Processing Times:
Generally, orders placed before 3 pm EST (8 pm GMT) ship the same day. We do not process orders on Saturdays and Sundays. If there is an item missing from an order, PotomacBeads will contact you for a response regarding your shipment. Other factors that can impact processing times include holiday rushes and sales.

Contact Us:
If you have other problems, concerns, or questions, they can be directed to any of our Customer Service Representatives. Representatives can be reached every weekday (except for major holidays) from 9 am to 5 pm EST (-5GMT).

Email: info@potomacbeads.com

PotomacBeads
240 N. Prospect Street
Hagerstown, MD 21740
United States of America

Phone: 301-393-4667 (Monday-Friday 9am-5pm EST)

*Due to the COVID-19 Pandemic, limited staffing, and increased orders, processing times may take an extra 1-2 days. Also, the United States Postal Service (USPS) is experiencing increased shipping times as well. Please allow an additional 2-4 days once your order has been transferred to the USPS.*