PotomacBeads Subscription Box FAQ
- When does my card get charged?
Your card will be charged right away when you sign up, and then again every subsequent month on the 2nd of the month (or on the 2nd of the third, sixth or twelfth month depending on the billing frequency you choose). This is a subscription that automatically renews based on your billing frequency until you decide to cancel. So if you decided to pre-pay for the entire year, you will be charged at sign up for all 12 months and your subscription will auto renew after 12 months.
- I really like the Best Bead Boxes and want to subscribe. How do I get the most bang for my buck?
The best way to get the lowest per month cost is to purchase the entire year of Best Bead Box or the Best Bead Box XL, and then be billed once per year (annually). That equals a savings of $4 to $6 per month, depending on the size of subscription box you choose. If you decide to go this route, your card will be charged for all 12 boxes at once and then we will ship you a new box each month. After you have received 12 boxes, your subscription will renew automatically until you decide to stop. There are also options to be billed twice per year (biannually/every six months), four times per year (quarterly/every three months) and 12 times per year (monthly/every month).
- When does my box ship each month?
Subscription boxes ship every 7th of the month, or the Monday following the 7th if the 7th day lands on a Saturday or Sunday.
- I'm new... when will my first box ship?
If you sign up before the 20th of the month, then your box will ship on the first week day after subscribing. You will then be re-billed on the 2nd and shipped on the 7th of the following month. If you sign up after the 20th of the month, then the first shipment will wait to go out until the 7th of the following month.
- Can I ship other orders from PotomacBeads.com with my subscription box?
Unfortunately, the weight and volume of each box is very carefully planned, so that the boxes can ship to you faster than a delicious chocolate bullet. This means that boxes cannot be combined with other orders. But, we would love to ship you extra orders to give you that extra enjoyment of opening magic!
- I am going on a long trip, what can I do?
You can put your subscription on hold up to twice each year, so that you don't have to worry about what might be arriving while you are gone. To do that, simply log into your
account. You must place a hold on your subscription by the first of the month to avoid having that month's subscription box mailed to you.
- If I cancel my subscription what happens?
A cancelled subscription means that your subscription period will not renew, but the rest of the boxes under your plan will still ship. For example, if you are paying quarterly and you have already received 1 of your 3 boxes, the other 2 will also ship but your subscription will not be renewed. If a refund is requested, it will be processed on a case-by-case basis. If a refund is granted, it will be prorated at the higher monthly fee. For example, you subscribe to the Best Bead Box XL for one year, but cancel after two months. The refund will be equal to the annual subscription rate minus two months at the current monthly rate of $39.99. Any refund granted will also include a $10 restocking fee to cover shipping, handling, and credit card fees. You must cancel by the first of the month to avoid being charged for, and receiving, that month's subscription box.
- What is included in my monthly Subscription Box?
You will receive a variety of personally curated beads, some of which can be used in the "project of the month" (2 "projects" in the XL box). A pattern for the "project(s)" will be provided along with the beads, however, the Best Bead Box and Best Bead Box XL are not intended to be a kit. You may use the beads for the selected project(s), or you can create your own designs. Also included monthly are a varied selection of "extra" beads that you can design with, add to your stash or browse the 1000's of design ideas in the How to Bead section. These beads are chosen by a fellow beadweaver in complementary colors, however, they may not be a color palette that you would personally choose. The Best Bead Box and Best Bead Box XL were created as a way to expand your creativity and give you the ability to try new beads to which you may not otherwise have access. You will also not receive thread or needles, since thread and needle brand choices vary drastically from person to person. If you need help choosing the right thread and needles, watch our Better Beader Episode on thread and our Better Beader Episode on beadweaving needles.
- Can I return or exchange a portion of my hand curated beads for others of my choosing?
We do not allow returns or exchanges of beads included in your monthly subscription. The beads and supplies are selected with a theme in mind and are intended to complement each other. It may not be your personal taste, but that is the fun and magic of the Best Bead Box and Best Bead Box XL! It gives you a chance to work in other colorways or with other beads you may not normally choose. It will help you discover new beads and designs, while making you a more creative and happy beader.
PotomacBeads Pattern Subscription Club FAQ
- When does my card get charged?
For monthly members, your card will be charged right away when you sign up and your subscription will renew automatically every subsequent month on the same date on which you signed up. For annual subscriptions, you will get charged at sign up for the
entire year and then your subscription will renew automatically on the anniversary of your Pattern Subscription Club.
- When will I get my patterns?
The first patterns should be delivered to your email inbox within a matter of minutes. This is a digital subscription and you will have the option to store them on your device, or print them for your own use. Each month, you can expect your patterns within one or two days of your sign up date. However, because of the nature of our automated email delivery system, it is unlikely that the pattern will be in your inbox on the same day each month.
- Ok, I got my email, now what?
Click on the image in the email and you will be taken to a super secret, members only webpage where you can then download each pattern individually. Store them on your device or print them for your use - it's totally up to you!
- I didn't get my patterns! Help!!
Search your inbox for "firstname.lastname@example.org" or "Pattern Subscription." We try our best to keep it from happening, but sometimes these emails end up in a "Promotions" or "Spam" folder. If you still can't find them, email us at email@example.com and we can help!
- I am absolutely loving the patterns! How do I get the materials I need to make my favorites?
That's as easy as 1, 2, 3! On the webpage where you download your patterns, there will be links to videos - in case you need clarification on a step - and a materials list (there is also a materials list on each pattern to help out). You can quickly and easily place an order through PotomacBeads.com and the beading joy will land on your doorstep. You can even place an order in your jammies and with morning coffee breath - you won't offend us!
- What sort of patterns can I expect to be emailed to me each month?
We have hundreds of patterns that use a wide range of beads, from seed bead only designs to patterns that incorporate single and multi-holed beads. We try to choose a selection of 5 patterns each month, which may include necklaces, rings, bracelets or beaded beads. We also try to send you all different skills levels so there is something for everyone.
- If I cancel my subscription what happens?
A cancelled subscription means that your subscription period will not renew, but the rest of the Pattern Subscription Club emails under your plan will still be sent digitally to you. For example, if you are paying annually, and you have already received 1 of your 12 total emails, the other 11 will also be emailed but your subscription will not be renewed. If a refund is requested, it will be processed on a case-by-case basis and prorated to reflect the months you have already received. We do this because some people want to sign up for the discounted annual rate, but not renew automatically. It's sometimes hard to remember what you ate yesterday, let alone to cancel a subscription one year into the future!
- I already have a pattern that is included in this month's Pattern Subscription Club. Can I exchange it?
Unfortunately, we do not allow exchanges or give credit if you already have a pattern. But you can always gift that pattern to a dear friend or a loved one!
Do you have more questions? Feel free to call us M-F 9am - 5pm EST.